Delivery Information
Despatches
Orders received before 12.00 noon Monday – Friday (excluding Bank Holidays), will normally be despatched the same day for next business day delivery (subject to stock availability). Items sent by Royal Mail often take a little longer.
Please note that we do not process or despatch orders on Saturday, Sunday or during UK public holidays.
United Kingdom
For orders over £30 (net) delivery is free to most of the UK.
For orders under £30 (net) a modest charge is made for shipping and handling.
Extra charges may be applicable to the following areas:
• Highlands and Islands,
• Channel Islands,
• Isle of Man,
• Northern Ireland.
Export
Exporting to EU countries is currently suspended due to difficulties caused by Covid-19 and by the UK's departure from the EU.
If you are a registered business in the EU and have both a VAT number and an EORI number, please enquire by email.
Availability
Where stock is available we will dispatch your order, normally on the same or next working day. In the event that stock is not available we will contact you to advise you of the delay. If this delay is unacceptable you are free to cancel the order and receive a full refund.
Delivery Terms
Deliveries to the Scottish Highlands and Islands, Northern Ireland, and UK off-shore Islands may cost extra. The actual cost is calculated during the checkout process, before payment is taken. Where an error has occurred we reserve the right to change the price. In the case of a change of price we will contact you to ensure that the price is acceptable and/or offer a refund.
Most orders are delivered by courier and can be delivered any time between 8am and 6pm. Our courier will attempt to deliver once. After this it is the customer’s responsibility to rearrange the delivery. If you wish, you can give instructions, during the checkout process, to leave the parcel in a shed or with a neighbour etc.